Frequently Asked Questions

/Frequently Asked Questions
What format should I send my files?

Abode RGB 1998 colour space

Cropped to size @300dpi including border if required

8 – bit with no layers, extra channels or paths

I can’t set up my files according to your specifications, can I still use your services?

Of course, we will simply charge you a minimal labour fee calculated in 5minute blocks at $12.50 each.

Generally we can adjust up to 30 files for 5 minutes (depending on size and requirements)

I need to view/adjust my files. Can I drop into your lab & get help with this?

Yes. Please phone ahead for an appointment. Labour is charged at $12.50 per 5 minute block.

I have an odd size I can’t see on your price list, how do I calculate the price?

Odd sizes are not a problem. Just choose the square inch paper rate from our pricelist and do the following calculation:


I have many different sizes, what can I do to streamline my order?

Please visit the support section and view the folder structure document, it will save you time filling in a tedious order form and minimise confusion.

How do I “ZIP” a folder?

PC: Right click on folder> Send to> Compress folders

MAC: Control click on folder> Compress

How do I provide payment details?

Please download an order form from the orders section and fill in all appropriate information and upload with your files

Do you accept direct deposit?

Yes. Please notify us when placing your order so we can send you an invoice before printing.

A transfer receipt via email is required before we can release your order.

After I upload my files what happens next?

If you have set up your files correctly and provided all required information you may not hear from us until your prints arrive or are ready to collect, that’s the best bonus of our automated system.

If we find any discrepancies with your files, or need extra information we will call or email you to confirm how to proceed.

How long will my order take to be completed?

The turnaround depends on which products you have selected. Please view the pricelist for individual turnaround times.

Can I collect my order?

Of course, we are located at 90 Abercrombie St, between Cleveland Rd and Broadway.

All day free parking can be located on Myrtle St or metered parking is in surrounding streets.

Can you send prints directly to my client without an invoice?

Yes. We can ship the prints with only a shipping slip (this will show our details as the sender) and post the invoice to you.

Do you offer a student discount?

Yes although the minimum order fee of $25 still applies. We offer 10% discount on printing and labour charges for all students.

Please show your student ID when dropping off your order or scan a copy for website orders. This is only required once, then we keep your details in our system.

Can you copy my USB straight away?

We can although at peak times this can take some time, we do prefer you copy your files to a device we can keep with your order.

How do I add a border to my images?

There are two options.

1. Open your image in photoshop then go to Image>Canvas size. Tick “Relative” and enter your required border size.

Please note if you need a 2inch border you must enter 4inches so you have 2inches per side.

2. Open your image in photoshop then go to Image>Canvas size. Unselect “relative” which will show your current size Eg: 8x10.

You then override the image size with the total print size Eg: 10x12. Photoshop will calculate the required border size.

How do I prepare an image for Ready to Hang Canvas?

There are two options.

1. Open your image in photoshop and resize to final front face size then go to Image>Canvas size. Tick “Relative” and enter 4inches of black or white border. This will wrap around the side and back of your canvas.

2. If you would like image to wrap please use photoshop guides to preview image wrap around. Eg: If you would like a 20x30inch final frame size you need to create an image 24x34inches.

How do I prepare an image for an acrylic block or stand?

All acrylic items lose 2-3mm off each side when manufactured.

Eg: 8x10inch (203x254mm) acrylic block will have an actual finished size of 7.8x9.8inches (198x249mm)

Templates are available in the support section of our website.

Apple iMac and Monitor Profiling

We asked Photoshop guru Mark Galer the following question.


A lot of our clients are buying iMacs and are unable to bring the screen to the 120 to 140 cd/m2 we recommend. We normally recommend Charcoal Design SHADES to fix the issue. This article recommends some other software as well.

Do you have a preferred method to get an iMac profiled to the 120 to 140 cd/m2 we recommend?


That's an interesting topic you raise about the iMac screens. Because these screens are only 8 bits there is a school of thought that they are not really suitable for calibrating down to 120-140 from their native luminance anyway - due to the banding this may cause. The Shades App does warn that this may not be suitable for colour critical work as it can upset monitor profiling and Apple's latest Mountain Lion operating system will prevent users installing any app that is not downloaded through the Mac App store (Shades is not currently available).

My own thoughts would be to not recommend an iMac screen for 'soft proofing' in a 'side-by-side' setup (screen and print viewed at the same time). Most users who purchase a daylight viewing cabinet or set up optimum daylight viewing conditions for viewing prints will probably also be using a better quality monitor as well.

If the screen image and the print are viewed separately (one at a time) most users will not have a problem with Luminance values set higher than 140.

X-Rite i1Display2 and Mac OS LION

Finally X-Rite has provided an upgrade path to permit i1Display2 users to run their instruments with Mac OS LION.

It is available at

X-Rite must have been pretty surprised by the reaction of both end-users and resellers who complained about the situation.

X-Rite, probably had no idea that Apple were going to drop Rosetta from Mac OS LION, although you could argue that X-Rite should have upgraded their software to run natively on Intel-based Mac’s as Rosetta was ultimately going to disappear from the Mac at some point.

It seems X-Rite have listened and acted. Any customer who purchased and registered their i1 Display 2 or i1 Display LT from Jan 1st 2011 will be eligible for a free upgrade.

Customers who purchased the i1 Display 2 or i1 Display LT prior to 2011 will be able to get the upgrade for a small fee (to be announced).

Alternative to FileFlow

If you still have problems with FileFlow please use our YouSendIt facility.
Dont forget to give us your correct phone and address details in the message area!

Upload using Hightail

FileFlow and Apple OS10

If you have trouble getting Pixel Perfect’s FileFlow upload applet working on a Mac, please try the following.


Go to Apple menu in Finder
Select Software Updates
Ensure Java is updated (you may have to run updates multiple times).


For Mac OS X 10.2 or later, open Disk Utility (/Applications/Utilities/).
Select your Mac OS X start-up volume in the column on the left of the Disk Utility window, then click the First Aid tab. Click the Repair Disk Permissions button.

How to Reset PRAM and NVRAM

  1.  Shut down the computer.
  2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
  5. Hold the keys down until the computer restarts and you hear the start-up sound for the second time.
  6. Release the keys.

Your computer's PRAM and the NVRAM are reset to the default values. The clock settings may be reset to a default date on some models.

If Safari still will not allow FileFlow to work, please download the free Firefox browser and use it. Firefox is free, open source & available for Mac, Windows, Linux in a variety of languages.
Download Firefox here

FileFlow and Windows

In Control Panel click on Java.
Select the Update tab, and click on Update Now.

Internet Explorer

  1. In the menu bar, click on Tools and select Internet Options.
  2. Click on Advanced tab, and scroll down to Java (Sun).
  3. Enable Java by checking Use JRE.
  4. Next, select the Security tab, and click on the Custom Level button.
  5. Scroll down to Scripting of Java applets.
  6.  Enable JavaScript by checking Enable.
  7.  Click OK to save your preferences.
  8.  Restart Internet Explorer.


  1. From the menu bar, click on lt;strong>Tools and select Preferences.
  2. Select the Content category.
  3. Enable Java and JavaScript.
  4. Restart Firefox.
FileFlow and Firewalls

FileFlow uses the standard ports of http 80 and https 443 and these must be open for our services to function properly.

Please configure your firewall to permit FileFlow to use these ports.

If you work at a company, you may need to ask your IT support staff to enable these ports as you may not have permission to do so.

Download ICC Profiles on Mac

Many Mac users find that when they download our ICC profiles, the files show as Text files. To resolve this, Option + Click on the ICC profile on our website and it should download successfully. ICC profile installation instructions can be found in "Working with Pixel Perfect" available from here