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Frequently Asked Questions |
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Alternative
to FileFlow
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If you still have problems with FileFlow please use our YouSendIt facility.
Dont forget to give us your correct phone and address details in the message area!
Upload using YouSendIt
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FileFlow
and
Apple
OS10
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If you have trouble getting Pixel Perfect’s FileFlow upload applet working on a Mac, please try the following.
DO SOFTWARE UPDATES
Go to Apple menu in Finder
Select Software Updates
Ensure Java is updated (you may have to run updates multiple times).
USING THE REPAIR PRIVILEGES UTILITY
http://support.apple.com/kb/HT2963
For Mac OS X 10.2 or later, open Disk Utility (/Applications/Utilities/).
Select your Mac OS X start-up volume in the column on the left of the Disk Utility window, then click the First Aid tab. Click the Repair Disk Permissions button.
RESET YOUR MAC'S PRAM AND NVRAM
http://tinyurl.com/6k26v7
How to Reset PRAM and NVRAM
1. Shut down the computer.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
3. Turn on the computer.
4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
5. Hold the keys down until the computer restarts and you hear the start-up sound for the second time.
6. Release the keys.
Your computer's PRAM and the NVRAM are reset to the default values. The clock settings may be reset to a default date on some models.
FIREFOX
If Safari still will not allow FileFlow to work, please download the free Firefox browser and use it. Firefox is free, open source & available for Mac, Windows, Linux in a variety of languages.
Download Firefox here |
FileFlow
and
Windows
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In Control Panel click on Java.
Select the Update tab, and click on Update Now.
Internet Explorer
1. In the menu bar, click on Tools and select Internet Options.
2. Click on Advanced tab, and scroll down to Java (Sun).
3. Enable Java by checking Use JRE.
4. Next, select the Security tab, and click on the Custom Level button.
5. Scroll down to Scripting of Java applets.
6. Enable JavaScript by checking Enable.
7. Click OK to save your preferences.
8. Restart Internet Explorer.
Firefox
1. From the menu bar, click on lt;strong>Tools and select Preferences.
2. Select the Content category.
3. Enable Java and JavaScript.
4. Restart Firefox. |
FileFlow
and
Firewalls
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FileFlow uses the standard ports of http 80 and https 443 and these must be open for our services to function properly.
Please configure your firewall to permit FileFlow to use these ports.
If you work at a company, you may need to ask your IT support staff to enable these ports as you may not have permission to do so.
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Download ICC Profiles on Mac
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Many Mac users find that when they download our ICC profiles, the files show as Text files. To resolve this, Option + Click on the ICC profile on our website and it should download successfully. ICC profile installation instructions can be found in "Working with Pixel Perfect" available from here |
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FAQ